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Your team uses IT every day. It's an integral part of their job. And whether they are engaging with customers or processing information, their ability to use the tools they have at their disposal matters.
In this article, we want to highlight the potential problems your business profitability may suffer caused by a lack of suitable tech training. We'll also share what you should include in your training plans.
Why is IT training necessary?
IT training equips your employees with the skills and knowledge they need to use your technology effectively, leading to streamlined operations and innovative approaches to business improvement.
We know that legacy IT can cause problems for your business; imagine how poor technology use can have an equal or greater effect! Lower sales, poor comms, and customer service are just three areas where a more significant impact will be immediately visible.
Understanding the link between IT training and business profitability
Here's how excellent IT training directly contributes to increased business profits:
Improved efficiency and productivity
When employees are proficient with software and technology tools, they can perform their tasks more quickly and accurately. For instance, mastering a new project management software can streamline workflows, reduce admin time, and allow employees to focus on more strategic initiatives. This increased efficiency brings cost savings and higher output, which are crucial for improving your bottom line.
Cost reduction
IT training can significantly reduce operational costs by minimising errors and downtime. Employees well-versed in IT best practices are less likely to make costly mistakes, such as data entry errors or security breaches.
Enhanced innovation
Employees with up-to-date technical knowledge are better equipped to develop and implement new solutions. For instance, a team member proficient in data analytics might create a new way to interpret customer data, leading to more targeted marketing strategies. This inspires a culture of innovation that gives your business a competitive edge.
Improved employee morale and retention
Employees who feel that their professional development is a priority are more likely to be engaged and motivated. This sense of value and investment fosters loyalty and reduces turnover rates, which can be costly in time and money.
Some interesting stats for you
Companies that offer comprehensive employee learning programs see 218% more income per employee and report profit increases of as much as 24%.
All good L&D strategies include IT training. Imagine what your business could achieve if you focused on IT understanding, implementation and use.
How to create the best IT training for your business
Covering a wide range of topics is essential to guarantee comprehensive IT training. Topics should include fundamental skills, soft skills and hands-on experience.
When deciding which fundamental technical skills to train on, consider the following:
proficiency in operating systems
device use
software
networking
and cybersecurity
Include soft skills like:
communication
teamwork
and project management
Then look at the hands-on experience they will need with:
problem-solving exercises
and work on the ground
Most importantly, look to outsource your IT training. The most obvious place to start is to ask your IT providers. They can help with basic hardware and software training. And they (most probably) can handle your cyber essential proficiency certification programs.
Need more guidance on business IT? Check out our blog, where we discuss IT performance, hardware, software, and cyber security!